What is Rylaxing LLC’s return and exchange policy?
We are totally committed to your positive shopping experience and thorough enjoyment of your new product! If you are not completely satisfied with your purchase, you may return it within 30 days for an exchange or a refund.
Returns must be pre-approved by our Customer Service Department. To obtain approval, simply contact us or call 301-401-5026 and explain the reasons for your return. If your merchandise fits our criteria, our friendly customer service representative will issue a Return Authorization Number (RMA) and confirm the shipping and credit details at that time. The RMA confirmation will be sent to you via e-mail for your records.
Exchanged items will be credited to the same credit card you used to purchase (minus shipping charges) within seven days after merchandise has been received. Your replacement order will be charged to that same credit card and delivered within 5-7 business days
All returns and exchanges must be:
- Unused merchandise (we cannot accept a used product)
- Made within 30 days of the shipping date on your invoice
- Returned in original packaging
- Shipped pre-paid via UPS, FedEx or a courier that issues a tracking number
- Returned with a copy of your invoice and RMA number